Our Mission

    By booking a groom with us, the client understands & consents to the conditions below: 

• The client will give 48hrs notice should they need to change or cancel an appointment, otherwise we will still have to charge for the time
• The client agrees their dog is fit, healthy & fully vaccinated (at the time of the appointment)
• The client will inform Faysie's Pawfection in advance whether their dog is unneutered (male)
• We cannot accept female dogs in season for grooming, unless there are no other dogs present at the time
• The client agrees that the groomer will not be held liable or  responsible for irritation abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming,  de-matting, thinning, stripping, shaving, or any other mishap caused by  non-disclosure of the dog’s medical condition or behaviour
• If the dog attempts to bite any of the Faysie's Pawfection Ltd staff, a muzzle may  be used or at the discretion of the groomer, treatment may stop and the client will pay for all work done to that point
• If the client’s dog is very nervous, we will of course be gentle and  take our time with them, but if we feel they are becoming too stressed  we will stop the groom and the client will pay for all work done to that  point
• If the client’s dog’s behavior is the cause of any injury to the  dog or any  Faysie's Pawfection Ltd staff, the client agrees to cover any veterinary or  medical expenses
• If the client’s dog harbors any parasites we will clear them at the client’s expense
• If the dog’s health causes concern,  Faysie's Pawfection Ltd will contact the client and, if necessary, obtain veterinary  treatment at the client’s expense
• If the client fails to collect their dog within 30 minutes after the agreed collection time, they will pay any extra costs due. Please note we may have to adjust collection times during the groom if it is more  difficult or taking longer than expected due to coat condition or dog’s  behavior.

 The need to remove matted hair is a necessity. When a coat becomes  tangled beyond the ability to brush or comb through it the most humane  method is to shave off the matted hair. Shaving may seem severe, but it  is the fastest and least stressful way to groom a matted pet

Matted coats can cause the following problems:

1. Skin irritation caused by dirt, dander and parasites trapped under the matted hair
2. Sores and hair loss: As mats get tighter, they eventually pull out of the skin, causing bald spots and sore skin
3. In severe cases, maggots can infest skin sores
4. It is not uncommon to find pre-existing conditions such as hot  spots, sores and other skin issues once the matted coat is removed.  There is a chance that your pet’s skin may become irritated from being  clipped so close
5. Ear bruising or hematoma bleeding due to excessive head shaking after removal of mats can occur.

• The client understands that the procedure takes extreme care and  extra time and will therefore be additional charges depending on the  severity of matting
• The client hereby releases Faysie's Pawfection Ltd from responsibility for the  above-mentioned shaving process and any problems that many be uncovered  or occur during said procedure
• The client agrees to pay all charges for said procedure
• Should the dog require veterinary care during or after the  procedure, we would contact the client to make arrangements and the  client agrees to pay all veterinary fees.